GENERAL CONDITIONS OF CONTRACT
The website www.dosde.com aims at the commercialisation of books in paper format, in addition to the provision of different content for users.
The present conditions of contracting are intended to regulate the use of the services of sale of products online of DOS DE ARTE EDICIONES SL., hereinafter referred to as the SELLER, through the website of its ownership www.dosde.com establishing the regulation of the services rendered through the same, the prices and means of payment, cancellation and refund policy and customer service.
In compliance with article 10 of the Law on Services of the Information Society and Electronic Commerce (Law 34/2002), users are informed that the SELLER is domiciled in C. Vilamari, 50 4º Bº - 08015 - Barcelona, with the CIF: B64410954 and contact e-mail: info@dosde.com
The user who makes the purchase of products through the site www.dosde.com is considered a CLIENT.
Applicable regulations
- Legislative RD 1/07 of November 16, 2013 approving the Consolidated Text of the General Law for the Defense of Consumers and Users (modified by Law 3/14 of March 28, 2014).
- Law 7/98 of April 13 of General Contracting Conditions.
- Law 7/96 of January 15 of Retail Commerce Management.
- Directive on Electronic Commerce (Directive 2000/31 / EC of 8th of June 2000).
- Law 34/2002 of 11 July on Services of the Information Society and Electronic Commerce.
- Civil Code.
- Commercial Code.
- Organic Law for the Protection of Personal Data (LO 5/99, of 13 December) and RD 1720/2007 of 21 December.
- Organic Law 1/1982, of May 5, on civil protection of the right to honour, personal and family privacy and self-image.
- Law of Intellectual Property (Royal Legislative Decree 1/1996, of April 12, modified by Law 21/2014, of November 4).
1. Aim
The present general conditions regulate the contractual relations between the SELLER and the CLIENTS of the site www.dosde.com .
The CLIENTS can be:
- End customers
- Professional customers
The navigation through the site and the acquisition of the products offered, presumes the acceptance by the CLIENT of each and every one of the present general contracting conditions as well as the conditions of use of the site.
The realization of an order implies the acceptance of all of the present clauses of stipulation of the general contracting conditions.
The SELLER reserves the right to make changes and modifications relevant to the functionality of the website.
THE SELLER sells its products in national and international territory.
The SELLER reserves the right to make changes to these general conditions. The modifications will be applicable to orders subsequent to the publication of the modifications on the website.
2. Process of sale and delivery of products
To place an order it will be necessary that the CLIENT is registered on the site.
If that is not the case, at the time of placing the order the CLIENT must proceed to registration by entering data into the purchase form provided for this purpose, as well as accept the privacy policy and the general conditions of contract.
CLIENTS can purchase as an "end customer" or "professional customer". The legislation on protection and defense of consumers and users will only apply when it concerns end customers (natural persons).
The process of requesting orders through the site www.dosde.com involves the following steps:
1. Select the product/s.
2. Add the product to cart
3. Initiate the processing of the order after the validation of the same.
The CLIENT guarantees the truthfulness of the data provided to the SELLER through the forms, and is responsible for communicating any modifications thereof.
The SELLER delivers their products through courier companies to the shipping address provided.
3. Prices and payment systems
The prices indicated on the site of www.dosde.com for final CLIENTS include VAT, while prices published for professional CLIENTS do not include it.
The SELLER may unilaterally revise and modify the prices listed in the catalogue.
The SELLER will always endeavour to ensure that prices are up-to-date and will communicate through www.dosde.com the site itself. In any case, before the end of the purchase process, the final price of the product will be informed, which will be valid between the parties.
The CLIENT must carry out the payment of the orders processed by using bank card (credit or debit) through the Stripe payment platform integrated in our online store or through PayPal.
Through the Stripe system, a PCI-DSS certified payment gateway that guarantees secure transactions, the SELLER does not receive or retain data related to the CLIENT's bank card, but these are stored directly on the payment platform, facilitating subsequent purchases by the CLIENT, who will not have to not enter their bank details every time. You can check the privacy policy of the payment gateway provider here. We also provide PayPal's terms of use, available here.
The CLIENT will always have their invoices in digital format (PDF) in the private space "My account".
4. Shipping expense
To see conditions click here.
5. Delivery and transportation time
To see conditions click here.
6. Place and form of delivery
To see conditions click here.
7. Return of products
7.1. Return policy
THE SELLER will only accept returns in the following cases:
- For damages or breakages due to transport, provided you notify us within 2 days after delivery.
- For having sent a wrong product, provided you notify us within 2 days after delivery.
- For manufacturing defects, provided you notify us within 2 days after delivery.
In case of return, the CLIENT must communicate it through the incident form, located in the section "My Account" and the SELLER will verify the circumstances alleged by the CLIENT prior to accepting the return.
The product must be in good condition and if possible with the original packaging and labeling, and must be properly protected for return.
In cases of return for defects due to transport or manufacturing defects, the CLIENT must send a photograph of the damaged product so that the SELLER can verify the defect and, if necessary, proceed to solve the problem.
In the case of legal entity CLIENTS, to whom the right of withdrawal specified in section 7.2 of these terms and conditions is not applicable, returns will be accepted if the product is in perfect condition, if it is not a product made in accordance to the specifications of the CLIENT or customised, and if the return is made before the expiry date of the invoice. The CLIENT will always assume the cost of returning the order.
7.2. Right of withdrawal
Within a period not exceeding 14 calendar days, the CLIENT can exercise his right of withdrawal (only applicable to natural persons). The aforementioned term begins to be counted when the payment is made. The right of withdrawal is not applicable to products made according to the specifications of the CLIENT or that are clearly personalized (article 103.c) of Royal Decree 1/2007, dated November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, as amended by Law 3/2014 of 27 March).
In the cases of return by withdrawal, the transportation costs of the return will be borne by the CLIENT.
In the event that the CLIENT is a legal entity, the legislation on consumer and user protection regarding the right of withdrawal shall not apply.
8. Guarantee
The SELLER guarantees the good condition of all its products. In the event of problems regarding their state, the CLIENT must notify the SELLER through the form of incidents within the private space "My account".
9. Additional contents
With the acquisition of certain products, the CLIENT may have access to exclusive additional content.
To access them, the CLIENT can do so by means of the QR code printed on the purchased product or from the Vip Zone of the site www.dosde.com.
For access with a QR code, the CLIENT must scan the same with a mobile device and the appropriate software for that purpose, and must be registered in the database having accepted the privacy policy and contracting conditions or, failing that, must be registered at the time of access to the additional contents.
In the same way, through the VIP Zone of the site of DOSDE, the CLIENT must log in or register, and enter the ISBN code of the book purchased.
During the process of accessing these contents by any of the procedures described, there will be an authentication phase to verify that the user trying to use them is effectively a CLIENT.
The CLIENT undertakes to make a personal and non-transferable use of the QR code and the content to which it gives access, knowing that it is protected by the rules of intellectual property and copyright, and therefore can not be reproduced in whole or in part in any medium, nor to be published without the express authorization of the holder.
The SELLER declines any responsibility for the violation by the CLIENT of the rights of the authors of the additional content, being the CLIENT the sole responsible for any problems or claims that may arise in this regard.
10. Privacy and data protection
We inform you that, in accordance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD), and RD 1720/2007 of 21 December, approving the Regulation that describes it, the data of the users collected through any form of the website, through the email address provided or received through WhatsApp or telephone call, including photographs, are included in a file duly registered with the Spanish Agency for the Protection of Data ownership of DOS DE ARTE EDICIONES S.L..
The purpose of this file will be the one directly related to business activity, being able to include the e-mails contained in said file in distribution lists of the SELLER with commercial and advertising purposes, of its own contents as of third parties. The CLIENT can unsubscribe from these distribution lists through the link included in the body of the email.
All measures provided for in the aforementioned law have been taken to guarantee the confidentiality and security of the CLIENTS' personal data.
The CLIENT may exercise the rights of access, rectification, cancellation and opposition by sending an email to the address info@dosde.com indicating the LOPD reference.
11. Intellectual and industrial property
The contents of this site are protected by copyright. Images, trademarks, products, references, logos, texts, source code, etc. of the product catalogue are subject to own or third party intellectual or industrial property rights from which the SELLER has obtained the relevant authorization or license for their use.
The access or use of the website does not imply the assignment or granting of licenses related to intellectual or industrial property and will not confer right or expectation of right. The alteration, exploitation, reproduction, distribution or public communication on the rights contained in the site is not allowed without the prior authorization of the rights holders.
12. Customer Service
The user may make any inquiries regarding the provision of the service offered by sending an email to xxxxx@dosde.com or by means of the form supplied for such purpose on www.dosde.com
13. Jurisdiction and competence
In the event of conflicts or differences arising in the interpretation or application of these general conditions, the parties expressly submit to the jurisdiction of the Courts and Tribunals of Barcelona.